At Levoque , we value your privacy and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share when visiting or shopping on our website.

1. Introduction

Welcome to LEVOQUE LLC . We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://levoque.com/ and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

We operate in the Commonwealth of Pennsylvania and comply with all applicable Pennsylvania and federal privacy laws, including the Pennsylvania Breach of Personal Information Notification Act (73 P.S. § 2303) and applicable federal regulations.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account or register on our Site
• Make a purchase or process a transaction
• Fill out a contact form or subscribe to our newsletter
• Contact our customer support team

This information may include:

• Full name and billing/shipping address
• Email address and phone number
• Username and password
• Payment information (credit/debit card number, billing address) — processed securely through our payment processor
• Order history and preferences

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies, web beacons, and similar technologies, including:

• IP address and browser type
• Pages visited, time spent on pages, and referring URLs
• Device type and operating system
• Clickstream data and browsing behavior on our Site

We use Google Analytics to help us understand how visitors use our Site. Google Analytics collects data such as your IP address and browsing activity. You can opt out of Google Analytics tracking by visiting: https://tools.google.com/dlpage/gaoptout

2.3 Information from Third-Party Services

We use a third-party live chat service on our Site (e.g., Intercom or similar provider). If you initiate a chat, that provider may collect your name, email address, and the content of your conversation. Please review the privacy policy of that provider for more information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including payment processing and shipping
• To create and manage your user account
• To send transactional emails (order confirmations, shipping updates, receipts)
• To respond to your inquiries and provide customer support via email and live chat
• To improve our website, products, and services through analytics
• To send promotional emails and marketing communications (with your consent, where required)
• To detect, prevent, and address fraud, security incidents, or illegal activity
• To comply with our legal obligations under applicable Pennsylvania and federal law

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the Site to function (e.g., shopping cart, login session)
• Analytics Cookies: Used by Google Analytics to understand how visitors interact with our Site
• Chat Cookies: Set by our third-party live chat provider to maintain chat sessions

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our Site, including your ability to add items to your cart or complete a purchase.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who help us operate our business, including payment processors, shipping carriers, email service providers, analytics providers (Google Analytics), and live chat providers. These parties are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process (e.g., a court order or subpoena).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of our company, our customers, or others.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our Site
• Secure storage of account passwords using industry-standard hashing
• Payment card data processed through PCI-DSS compliant payment processors — we do not store full card numbers on our servers
• Access controls limiting employee access to personal data on a need-to-know basis

Despite these measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Breach Notification

In accordance with the Pennsylvania Breach of Personal Information Notification Act (73 P.S. § 2303 et seq.), in the event of a data breach that compromises your personal information, we will notify you without unreasonable delay. Notification will be provided by email and/or written notice, and will include:

• A description of the incident
• The type of personal information involved
• Steps we are taking to address the breach
• Steps you can take to protect yourself

We will also notify the Pennsylvania Attorney General’s Office as required by law when a breach affects more than 500 Pennsylvania residents.

8. Your Privacy Rights

As a Pennsylvania resident, you currently have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, completed transactions).
• Opt-Out of Marketing: You may opt out of receiving promotional emails by clicking the “unsubscribe” link in any marketing email or by contacting us directly.

Note: Pennsylvania’s comprehensive Consumer Data Privacy Act (HB 78) is currently pending Senate approval. Once enacted (expected effective date: January 1, 2027), additional consumer rights will apply, including the right to opt out of targeted advertising and data sales. We are committed to compliance upon enactment.

To exercise any of the above rights, please contact us using the information in Section 11 below. We will respond to your request within 45 days.

9. Children’s Privacy (COPPA)

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [PRIVACY EMAIL] and we will promptly delete such information in accordance with the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account information: Retained for the duration of your account and up to 3 years after closure
• Order and transaction records: Retained for 7 years for tax and accounting purposes
• Marketing preferences: Retained until you opt out
• Analytics data: Retained per Google Analytics’ standard retention periods

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

LEVOQUE LLC

3202 McKnight East Dr # 211

Pittsburgh ,PA 15237

Email: contact@levoque.com

We will make every reasonable effort to respond to your inquiry within 45 business days.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. 

• Last updated : March 2026